Welcome To The Wilsons Toys Returns Page

Wilsons Toys are committed to providing safe and high quality products. We have a no quibble returns policy, and in the unlikely event that you are not fully satisfied with your order, please contact us at: info@wilsonstoys.co.uk or if you prefer give us a call on 0116 2872774, we are here to help.

Shortages

If you receive a shortage or incomplete items, simply give us a call on 0116 2872774 or email us at info@wilsonstoys.co.uk and we will resolve the problem as soon as possible.

No quibble returns!

How Do I Return An Item?

  • If you are not completely satisfied with your purchase, simply notify us within 7 days of receipt, so we can arrange collection and refund.
  • Returned items should be unused and in their original packaging where possible. We will issue a full refund on receipt of the goods, excluding the original cost of delivery.
  • If you are returning something because of an error on our part or because it's damaged / faulty, we will refund the total cost of the item / items including delivery charges incurred, in sending the item to you and cover the cost of the return postage.

Please allow at least 7 working days for any refunds to be processed.

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