Shipping & Returns Information

UK Mainland Shipping Rates

Orders below £50 are £5.99. Orders over £50 are free.

Shipping FAQs

Delivery to Southern Ireland / Isle of Man / Offshore?

We have tried to keep delivery charges as low as possible but regrettably our carrier UK Mail charges extra for the above destinations, please find below the delivery charges.

Order Value £0 - £99.99 = £9.99

Order Value £100 and Over = Free

How long does my order normally take to get to me?

We aim to deliver your order [if placed before 3pm Mon-Thur] on the next working day where possible. From time to time your order maybe delayed up to 3 working days due to the workload of the warehouse.

How much does the shipping cost?

We have all seen the confusing websites where they charge by the weight or have 5 different prices depending on how much you spend.

At Wilson's Toys we have kept it simple. Under £50 we charge £5.99 above £50.00 is free.

What happens if I am not in tomorrow?

Don't worry if you supply us with a mobile phone number during check out we will send you a text telling you when your order will be coming to you and if this is not suitable simply text back. You can also place a note in the order notes, so our warehouse team knows to add it to tomorrows collection.

I have had a card from UK Mail?

Just follow the instructions on the card to arrange a re-delivery

I need my order tomorrow and it is after 4.PM?

Give us a call on 0116 2872774 we may be able to help. Sadly there may be a surcharge for this.

Do I need to sign for my delivery?

Yes, its the best way for us to know you have received the goods safely.

I need help with my order that I have already made?

Simply email us at info@wilsonstoys.co.uk please include your Name & Customer Number/Order Number, or if you prefer give us a call.

Returns Information

Wilsons Toys are committed to providing safe and high quality products. We have a no quibble returns policy, and in the unlikely event that you are not fully satisfied with your order, please contact us at: info@wilsonstoys.co.uk or if you prefer give us a call on 0116 2872774, we are here to help.

Shortages

If you receive a shortage or incomplete items, simply give us a call on 0116 2872774 or email us at info@wilsonstoys.co.uk and we will resolve the problem as soon as possible.

No quibble returns!

How Do I Return An Item?

  • If you are not completely satisfied with your purchase, simply notify us within 7 days of receipt, so we can arrange collection and refund.
  • Returned items should be unused and in their original packaging where possible. We will issue a full refund on receipt of the goods, excluding the original cost of delivery.
  • If you are returning something because of an error on our part or because it's damaged / faulty, we will refund the total cost of the item / items including delivery charges incurred, in sending the item to you and cover the cost of the return postage.

Please allow at least 7 working days for any refunds to be processed.

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